Privacy Policy

Last updated: 18 August 2026

At Prescot Manor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make an enquiry, book our venue or otherwise communicate with us.

1. Who We Are

Prescot Manor provides function and event space for private celebrations, community events, corporate occasions and other functions.

For the purposes of UK data protection law, the organisation responsible for your personal information is:

Prescot Manor Bowling Club

Trading as: Prescot Manor Bowling Club
Address: South Avenue, Prescot, L34 1LT
Telephone: 0151 289 5010

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2. Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name

• Email address

• Telephone number

• Details about your event or function

• Preferred event date

• Approximate number of guests

• Information you provide through our website enquiry forms

• Information you provide through Facebook, Instagram or other advertising enquiry forms

• Communications between you and Prescot Manor

• Booking and payment information where you make a booking

• Technical information relating to your use of our website, such as cookies and website analytics

We only ask for information that is reasonably necessary to respond to your enquiry, manage your booking or provide our services.

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3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries about Prescot Manor

• Check venue availability

• Contact you about your proposed function or event

• Arrange venue viewings

• Provide quotations or information about our services

• Manage and administer confirmed bookings

• Process and maintain records of payments

• Communicate with you before and after your event

• Respond to questions, feedback or complaints

• Improve our website, advertising and services

• Meet our legal, accounting and regulatory obligations

• Send marketing communications where we have an appropriate lawful basis to do so

We will not use your personal information for purposes that are incompatible with those explained to you when your information was collected.

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4. Our Lawful Basis for Using Your Information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing your information is necessary to take steps at your request before entering into a booking or to fulfil an existing booking.

Legitimate interests – where it is reasonably necessary for us to operate and improve our venue and services, provided those interests do not override your rights and interests.

Legal obligation – where we are required to retain or process information to comply with the law.

Consent – where you have specifically agreed to a particular use of your information, such as certain forms of marketing or non-essential cookies.

Where we rely on consent, you can withdraw that consent at any time.

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5. Facebook, Instagram and Online Advertising

We may advertise Prescot Manor through online platforms including Facebook and Instagram.

If you submit an enquiry through an online lead form, the information you provide may be supplied to us so that we can respond to your enquiry, check availability and contact you about your event.

The relevant platform may also process your information under its own privacy policy.

Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.

 

6. Sharing Your Personal Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business. These may include:

• Website hosting and technology providers

• Email and communication providers

• Customer relationship management systems

• Payment providers

• Accountants and professional advisers

• Advertising and analytics providers

• Other suppliers who process information on our behalf

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

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Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely.

 

7. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and regulatory requirements.

Enquiries that do not result in a booking: 12 months

Booking and customer records: 12 months

Financial and accounting records: retained for the period required by applicable law.

When information is no longer required, we will securely delete or anonymise it where appropriate.

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8. Marketing

We may occasionally contact customers and prospective customers about Prescot Manor where we have permission or another lawful basis to do so.

Where consent is required, we will ask for it.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

Stopping marketing communications will not prevent us from contacting you about an active enquiry or booking.

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9. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and measure the effectiveness of our marketing.

Some cookies are essential for the website to function. Where required, we will ask for your permission before placing non-essential cookies on your device.

Further information about the cookies used on our website should be provided through our cookie notice or cookie settings.

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10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.

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11. International Data Transfers

Some technology, advertising, website or software providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.

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12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Ask for access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to erase your personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain uses of your information

• Ask for certain information to be transferred to you or another organisation

• Withdraw consent where our processing is based on your consent

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to object to certain processing of your personal information, including direct marketing.

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13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information is available from the ICO.

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14. Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of those websites. We recommend reviewing the relevant privacy information when visiting another website.

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15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements or how we process personal information.

The latest version will be published on our website with the date it was last updated.

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16. Contact Us

If you have questions about this Privacy Policy or how we use your personal information, please contact:

Prescot Manor
South Avenue, Prescot, L34 1LT
Telephone: 0151 289 5010